Legal & Cooperation

Terms of Service

These terms govern the business cooperation between Archova and its B2B partners. Please read carefully before placing orders or initiating customization projects.

Effective Date: January 1, 2025 Version 1.0 Archova Pet Living Solutions

Important Notice: By placing an order, submitting a purchase inquiry, or initiating a customization project with Archova, you acknowledge that you have read, understood, and agreed to the following Terms of Service. These terms apply to all B2B partners including distributors, importers, private-label sellers, retail buyers, and professional service businesses.

Article 1

Scope of Cooperation

1.1 Eligible Partners

These Terms of Service apply to all business entities that engage with Archova in any commercial capacity, including but not limited to: regional importers and wholesalers, independent pet stores and retail chains, Amazon and DTC private-label sellers, supermarket and large-format retail buyers, and professional service businesses such as veterinary clinics, pet daycares, and grooming studios.

1.2 Covered Transactions

These terms govern all transactions initiated through Archova's official channels, including direct sales inquiries, purchase orders submitted via email or trade platforms, OEM/ODM project agreements, private-label and white-label manufacturing engagements, and any related sampling, prototyping, or tooling activities.

1.3 Geographic Scope

Archova serves global B2B partners without geographic restriction. Partners are responsible for ensuring that all imported products comply with the applicable laws, regulations, and retail standards of their respective markets, including but not limited to product safety certifications, labeling requirements, and import duties.

1.4 Amendments

Archova reserves the right to update these Terms of Service at any time. Updated terms will be communicated via official channels and will take effect for all new orders placed after the notification date. Continued cooperation following notification constitutes acceptance of the revised terms.

Article 2

Order Rules

2.1 Minimum Order Quantity (MOQ)

1 pc

Select Standard SKUs

Core catalog items available for single-unit trial orders

Negotiable

OEM / Custom Products

Discussed and confirmed during project scoping

Per SKU

Mixed Container Orders

MOQ applies per SKU; total order can mix products

Note: Specific MOQ thresholds are listed on individual product quotation sheets. Archova actively supports low-MOQ trial orders for new partners to reduce market-entry risk. Please consult our team for product-specific MOQ details.

2.2 Payment Terms

Standard Payment Structure

A deposit of 30%-50% of the total order value is required upon order confirmation. The remaining balance is due prior to shipment or upon presentation of shipping documents, as agreed in the purchase order.

Accepted Payment Methods

Archova accepts T/T (Telegraphic Transfer), L/C (Letter of Credit) for large orders, and Western Union for small transactions. All payments must be made in the currency specified on the confirmed proforma invoice.

Late Payment

Archova reserves the right to delay shipment or cancel the order if balance payment is not received within the agreed timeframe. Bank charges and currency conversion fees are the buyer's responsibility.

2.3 Lead Times

Order Type	Estimated Lead Time	Notes
In-Stock / Semi-Stock Items	3-7 business days	Subject to inventory availability at time of order
Standard Production Orders	25-40 business days	Calculated from deposit receipt and order confirmation
OEM / Custom Orders	45-75 business days	Depends on design complexity and tooling requirements
Sampling / Prototyping	7-20 business days	Varies by product category and material system

Lead times are estimates and may be affected by peak season demand, material availability, or force majeure events. Archova will communicate any anticipated delays promptly.

Article 3

Customization Terms

3.1 Sampling & Prototyping Fees

Standard Catalog Samples

Samples of existing catalog products are charged at the standard sample price (typically 1.5x-2x the unit production cost). Sample fees may be credited against the first bulk order if the order meets the agreed minimum value threshold.

Custom / OEM Samples

Customized samples requiring design modifications, new materials, or special finishes are subject to a custom sampling fee agreed upon before work commences. This fee covers design labor, material procurement, and production time. Custom sample fees are non-refundable unless otherwise agreed in writing.

Revision Rounds

The standard sampling process includes up to two (2) revision rounds at no additional charge. Subsequent revisions may incur additional fees. All revision requests must be submitted in writing with clear specifications.

3.2 Tooling & Mold Ownership

Partner-Funded Tooling

When a partner fully funds the development of custom molds, tooling, or dies, ownership of those tools transfers to the partner upon full payment. Archova will store the tools on behalf of the partner for a period of up to 24 months at no charge. Storage beyond this period is subject to a nominal fee.

Archova-Developed Tooling

Molds and tooling developed by Archova using Archova's internal resources remain the exclusive property of Archova. Partners may use these tools for production under the agreed cooperation terms but may not transfer, copy, or claim ownership of such tooling.

Exclusivity & Confidentiality

Custom designs, product specifications, and tooling developed exclusively for a partner will not be shared with or sold to competing parties during the active cooperation period. Partners must submit a written exclusivity request, and terms will be confirmed in a separate agreement.

Article 4

Quality & After-Sales

4.1 Pre-Shipment Inspection

Archova Internal QC

All orders undergo Archova's internal quality control inspection prior to shipment. This includes dimensional checks, material verification, finish inspection, and functional testing as appropriate to the product category. QC reports are available upon request.

Third-Party Inspection

Partners may arrange third-party inspection (e.g., SGS, Bureau Veritas) at their own cost. Archova will cooperate fully with inspection arrangements and provide reasonable access to production facilities and finished goods. Inspection must be completed before shipment; post-shipment claims based on inspection findings will not be accepted.

Acceptance on Delivery

Partners are responsible for inspecting goods upon receipt. Visible damage, quantity discrepancies, or obvious defects must be reported to Archova within 7 calendar days of delivery, accompanied by photographic evidence and a written description.

4.2 Warranty & After-Sales Policy

Warranty Period

Archova provides a standard warranty of 6 months from the date of shipment for structural and manufacturing defects under normal use conditions. Extended warranty terms may be negotiated for large-volume partners.

Remedies for Defects

For confirmed manufacturing defects within the warranty period, Archova will, at its discretion, provide replacement units, issue a credit note, or arrange a partial refund. The preferred remedy will be replacement with the next scheduled production run.

Exclusions from Warranty

Damage caused by improper use, neglect, or mishandling by end users or the partner
Normal wear and tear, including fading, scratching, or natural material variation
Damage resulting from unauthorized modifications or repairs
Defects arising from partner-specified materials or designs that deviate from Archova's recommendations
Transit damage not reported within the 7-day acceptance window

Defect Rate Policy: If the confirmed defect rate of a bulk order exceeds 3% of total units shipped, Archova will prioritize resolution and work with the partner to arrange replacement or compensation within a mutually agreed timeline.

Article 5

Liability & Dispute Resolution

5.1 Breach of Contract

Partner Default

If a partner cancels a confirmed order after production has commenced, the deposit paid will be forfeited. If cancellation occurs after completion of production, the partner remains liable for the full invoice amount. Archova reserves the right to seek additional compensation for documented losses exceeding the deposit amount.

Archova Default

If Archova fails to deliver goods within the agreed lead time due to reasons within Archova's control, the partner may request a revised delivery schedule or, if the delay exceeds 30 calendar days beyond the original agreed date, cancel the order and receive a full refund of all payments made. Archova's liability in such cases is limited to the refund of amounts paid and shall not extend to consequential, indirect, or incidental damages.

Force Majeure

Neither party shall be held liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, port closures, or supply chain disruptions. The affected party must notify the other in writing within 5 business days of the event occurring. Both parties will cooperate in good faith to find a reasonable resolution.

5.2 Limitation of Liability

Archova's total aggregate liability to any partner, whether in contract, tort, or otherwise, shall not exceed the total value of the specific order giving rise to the claim. Archova shall not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of profit, loss of business, or reputational harm.

Partners are responsible for ensuring that products comply with the end-market regulations of their target countries. Archova provides compliance documentation support but does not guarantee regulatory approval in all jurisdictions.

5.3 Dispute Resolution

Good-Faith Negotiation

In the event of any dispute, both parties agree to first attempt resolution through direct, good-faith communication within 14 calendar days of the dispute being raised in writing.

Mediation

If direct negotiation fails, both parties agree to engage a mutually agreed neutral mediator to facilitate a resolution. Mediation costs shall be shared equally between both parties.

Arbitration

Disputes that cannot be resolved through negotiation or mediation shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC), or another internationally recognized arbitration body as mutually agreed. The arbitration shall be conducted in English, and the award shall be final and binding.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles, unless a separate written agreement specifies an alternative governing jurisdiction agreed by both parties.

Acceptance & Contact

Questions About These Terms?

By initiating any order, sampling request, or customization project with Archova, you confirm your acceptance of these Terms of Service. If you have questions or require clarification on any provision, our team is ready to assist.

info@archova.com We typically respond within 1-2 business days

Last updated: January 1, 2025 · Version 1.0